If there has been a mistake on our part, or if the product(s) was damaged during shipping, we will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product.Ā 

Returns are made through our Return Center and delivered to our distribution center within 21 days from the package delivery date. We will not accept any returns exceeding this time frame. Any requests for returns exceeding 21 days from the package delivery date will be denied and not accepted at our warehouse.

Furbaby Couture reserves the right to deny a refund, exchange or store credit if any returned item is missing components, accessories, or does not meet our quality standards. Outbound shipping fees from the original order are not refundable. Refunds can take up to 5ā€”10 business days to appear on your bank account, depending on their processing times. This can vary between financial institutions.

Here Is A Simple Run-Down Of The Rules And Procedures For Returns:

  • For size exchanges pleaseĀ include the specifications in the NotesĀ before submitting your request.
  • A tracking code for your returned package must be provided (it helps us identify which package belongs to you).
  • Returned items must remainĀ un-washed, un-worn, and all tags must still be attached.
  • Shipping is non-refundable.